DEALER HANDBOOK - 5
新人手册 - 5
Frequently Asked Questions常见问题
1. How many ToneWOW Sim card can one register? 一人能注册几张ToneWOW Sim卡?
One IC/Passport can register not more than 5 Digi and ToneWOW Sim cards.
一张IC/护照只能注册不超过5张ToneWOWSim卡包括Digi。
2. Digi 可以直接转台过来吗?/ToneWOW用的是什么线? Digi can portin Directly?/What coverage does ToneWOW use?
Cannot, because ToneWOW is partnered with Digi
不行,因为ToneWOW和Digi是合作伙伴
Tips:只需要付费RM10给你的上线,就可以处理Digi转台 也可以找 0176382897 他会教你怎么做
3. How to check credit balance? 怎么检查余额?
Dial *126# for credit balance and *128*1*3# for TDS balance. One can also check via MyWOW app or Digi app.
要检查余额请拨打*126#,要检查TDS 数据余额请拨打*128*1*3#。也能通过MyWOW app或者Digi app查询余额。
4. What is the life cycle of ToneWOW prepaid Sim card? 多久会死卡?
ToneWOW SIM Card will not expire if not registered, if registered it will be terminated after 45 days after active period.
还没注册的话,不会过期
注册之后活跃期到期后的45天后就会死卡。
Example:
注册了的话
电话钱 活跃期限
Top up RM10块 = 10天活跃期/Active Period
Top up RM30块 = 30天活跃期/Active Period
Top up RM50块 = 50天活跃期/Active Period
Top up RM100块 = 120天活跃期/Active Period
过了活跃期之后/After Active Period
会有45天的/Will have 45 days Cooling Period
如果第45天还没进钱 /If no top up is made on 45th day
第46天过期/It will expire on 46th day
Data plan 使用期限/Usable days
TDS10 = 10天使用期限/Usable days
TDS30 = 32天使用期限/Usable days
TDS50 = 32天使用期限/Usable days
TDS120= 32天使用期限/Usable days
5. How to check my commission? 去哪里可以检查我的佣金?
To view your statement, please login myWOW app or through website www.tonewow.net for details.
要查看佣金可以到myWOW app或者公司网站查询详情。
6. How to make a replacement for a lost Sim card? 卡不见了怎么做补卡?
Only SC and ranks above can help register for replacement card. Login to your account on www.tonewow.net and follow the step below:
只有SC以上的代理才能处理补卡手续,先login自己的户口 www.tonewow.net 然后根据以下步骤:
One IC/Passport can register not more than 5 Digi and ToneWOW Sim cards.
一张IC/护照只能注册不超过5张ToneWOWSim卡包括Digi。
2. Digi 可以直接转台过来吗?/ToneWOW用的是什么线? Digi can portin Directly?/What coverage does ToneWOW use?
Cannot, because ToneWOW is partnered with Digi
不行,因为ToneWOW和Digi是合作伙伴
Tips:只需要付费RM10给你的上线,就可以处理Digi转台 也可以找 0176382897 他会教你怎么做
3. How to check credit balance? 怎么检查余额?
Dial *126# for credit balance and *128*1*3# for TDS balance. One can also check via MyWOW app or Digi app.
要检查余额请拨打*126#,要检查TDS 数据余额请拨打*128*1*3#。也能通过MyWOW app或者Digi app查询余额。
4. What is the life cycle of ToneWOW prepaid Sim card? 多久会死卡?
ToneWOW SIM Card will not expire if not registered, if registered it will be terminated after 45 days after active period.
还没注册的话,不会过期
注册之后活跃期到期后的45天后就会死卡。
Example:
注册了的话
电话钱 活跃期限
Top up RM10块 = 10天活跃期/Active Period
Top up RM30块 = 30天活跃期/Active Period
Top up RM50块 = 50天活跃期/Active Period
Top up RM100块 = 120天活跃期/Active Period
过了活跃期之后/After Active Period
会有45天的/Will have 45 days Cooling Period
如果第45天还没进钱 /If no top up is made on 45th day
第46天过期/It will expire on 46th day
Data plan 使用期限/Usable days
TDS10 = 10天使用期限/Usable days
TDS30 = 32天使用期限/Usable days
TDS50 = 32天使用期限/Usable days
TDS120= 32天使用期限/Usable days
5. How to check my commission? 去哪里可以检查我的佣金?
To view your statement, please login myWOW app or through website www.tonewow.net for details.
要查看佣金可以到myWOW app或者公司网站查询详情。
6. How to make a replacement for a lost Sim card? 卡不见了怎么做补卡?
Only SC and ranks above can help register for replacement card. Login to your account on www.tonewow.net and follow the step below:
只有SC以上的代理才能处理补卡手续,先login自己的户口 www.tonewow.net 然后根据以下步骤:
7. Customer subscribes TDS50 package and after a while he finds out that the internet is slow. What may be the cause?
顾客签购了TDS50的配套。经过一阵子后,他发现网速变慢了。是什么原因呢?
TDS50 offers 74GB and 15GB basic internet after the 74GB has used up.
Basic internet is slower and can only support social chat app eg. whatsapp, messenger and etc. Hence the internet turns slower.
TDS50 提供74GB Data 和 15GB basic internet。当74GB用完后,系统会跑basic internet
(适合用于聊天的app例:whatsapp, messenger..) 所以网速会比较慢
这种情况下,我们都会建议顾客升级TDS60 109GB 有 79GB 是高速 没有分App 全天候高速,比较适合用量大的
先取消现有配套,然后再购买新配套 如何取消配套 点击 “这里”
8. Customer complains internet is weak. What may be the cause?
顾客投诉网速很慢,怎么会这样?
There may be several reasons to the cause; 会有以下几种原因
(a) ToneWOW Sim card is placed as Sim 2. Some phones can only support 2G/3G data on Sim 2. Advise the customer to put ToneWOW Sim card as Sim 1 or change the mobile data settings in the phone
有些手机的Sim 2只能支持2G/3G网速。如果顾客把ToneWOW Sim card放在Sim 2槽就会导致网速变慢。建议顾客把ToneWOW sim card放成sim1或则更改手机的setting.
(b) TDS50 is subscribed. If customers has subscribed TDS50 and the package has not expired, and his/her high speed is finished, hence the speed will be slow, and no matter what package the customers want to subscribe it will fail. The customer can only purchase a booster according to his/her plan, or unsubscribe to current plan, and subscribe to a new plan.
顾客subscribe的TDS50还没有到期。如果TDS50用完后但是配套期限还没有到期,顾客的网速会变慢,因为跑到是Basic Data, 如果TDS50还没过期,顾客是不能购买新的配套,只能根据自己的配套购买Booster,或者取消目前有的配套,购买新的配套。
这种情况下,看回去第7道问题
(c) Coverage or technical problem. Please call Digi customer service 016-221 1800 for more info, and make complaints!
网线或者技术问题。可以打电话给Digi customer service 016-221 1800 询问/投诉,有投诉才会有进步!
9. Why no menu appears when customer dial *128#?
为什么发送*128*后没有出现功能菜单?
ans: If no credit balance left, there will no be menu after dialing *128#. Please perform top up (RM5 will do).
如果手机没有credit,拨打*128#并不会出现功能菜单。需要Top up就可以了。
10. Can customer make international call with the free calls given?
配套的免费通话时间能拨打国际通话吗?
Cannot. 不行
11. Can foreigners register ToneWOW Sim card? 外劳可以注册ToneWOW Sim 卡吗?
Yes. Use photocopy of passport to register.
可以。需要用护照注册。
12. Can I change owner of my ToneWOW Sim card? ToneWOW Sim 卡可以换名字吗?
Cannot. 不行
13. What is the international rate? 打国外电话费用怎么计算?
Please check here; 这里查看 https://www.tonewow.net/idd-rates?lang=en
14. What is the roaming rate? Roaming 怎么算呢?
Please check here; 这里查看 https://www.tonewow.net/roaming-rates?lang=en
(Available in Australia, China, Hong Kong, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan, Thailand)
15. How can I carry forward data, calls and SMS?
要怎么才能保留用不完的数据?
Subscribe the same package before it expires.
在配套到期前签购回一样的配套就可以了
16. Will SST be imposed when top up is performed? Top up的时候会需要还SST吗?
Only foreigners will be charged 6% of SST. If they top up RM50 to auto aubscribe TDS50, then no SST will be charged.
只有外国人需要支付6%的SST. 但如果外国用户Top upRM50自动签购TDS50配套则不会需要付任何SST.
17. What are the differences of the options in myWow app "Registration" section? What may be the cause of MNP submission error? myWow App里面 "Registration"的选项有什么差别?转台不成功的原因有哪些?
顾客签购了TDS50的配套。经过一阵子后,他发现网速变慢了。是什么原因呢?
TDS50 offers 74GB and 15GB basic internet after the 74GB has used up.
Basic internet is slower and can only support social chat app eg. whatsapp, messenger and etc. Hence the internet turns slower.
TDS50 提供74GB Data 和 15GB basic internet。当74GB用完后,系统会跑basic internet
(适合用于聊天的app例:whatsapp, messenger..) 所以网速会比较慢
这种情况下,我们都会建议顾客升级TDS60 109GB 有 79GB 是高速 没有分App 全天候高速,比较适合用量大的
先取消现有配套,然后再购买新配套 如何取消配套 点击 “这里”
8. Customer complains internet is weak. What may be the cause?
顾客投诉网速很慢,怎么会这样?
There may be several reasons to the cause; 会有以下几种原因
(a) ToneWOW Sim card is placed as Sim 2. Some phones can only support 2G/3G data on Sim 2. Advise the customer to put ToneWOW Sim card as Sim 1 or change the mobile data settings in the phone
有些手机的Sim 2只能支持2G/3G网速。如果顾客把ToneWOW Sim card放在Sim 2槽就会导致网速变慢。建议顾客把ToneWOW sim card放成sim1或则更改手机的setting.
(b) TDS50 is subscribed. If customers has subscribed TDS50 and the package has not expired, and his/her high speed is finished, hence the speed will be slow, and no matter what package the customers want to subscribe it will fail. The customer can only purchase a booster according to his/her plan, or unsubscribe to current plan, and subscribe to a new plan.
顾客subscribe的TDS50还没有到期。如果TDS50用完后但是配套期限还没有到期,顾客的网速会变慢,因为跑到是Basic Data, 如果TDS50还没过期,顾客是不能购买新的配套,只能根据自己的配套购买Booster,或者取消目前有的配套,购买新的配套。
这种情况下,看回去第7道问题
(c) Coverage or technical problem. Please call Digi customer service 016-221 1800 for more info, and make complaints!
网线或者技术问题。可以打电话给Digi customer service 016-221 1800 询问/投诉,有投诉才会有进步!
9. Why no menu appears when customer dial *128#?
为什么发送*128*后没有出现功能菜单?
ans: If no credit balance left, there will no be menu after dialing *128#. Please perform top up (RM5 will do).
如果手机没有credit,拨打*128#并不会出现功能菜单。需要Top up就可以了。
10. Can customer make international call with the free calls given?
配套的免费通话时间能拨打国际通话吗?
Cannot. 不行
11. Can foreigners register ToneWOW Sim card? 外劳可以注册ToneWOW Sim 卡吗?
Yes. Use photocopy of passport to register.
可以。需要用护照注册。
12. Can I change owner of my ToneWOW Sim card? ToneWOW Sim 卡可以换名字吗?
Cannot. 不行
13. What is the international rate? 打国外电话费用怎么计算?
Please check here; 这里查看 https://www.tonewow.net/idd-rates?lang=en
14. What is the roaming rate? Roaming 怎么算呢?
Please check here; 这里查看 https://www.tonewow.net/roaming-rates?lang=en
(Available in Australia, China, Hong Kong, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan, Thailand)
15. How can I carry forward data, calls and SMS?
要怎么才能保留用不完的数据?
Subscribe the same package before it expires.
在配套到期前签购回一样的配套就可以了
16. Will SST be imposed when top up is performed? Top up的时候会需要还SST吗?
Only foreigners will be charged 6% of SST. If they top up RM50 to auto aubscribe TDS50, then no SST will be charged.
只有外国人需要支付6%的SST. 但如果外国用户Top upRM50自动签购TDS50配套则不会需要付任何SST.
17. What are the differences of the options in myWow app "Registration" section? What may be the cause of MNP submission error? myWow App里面 "Registration"的选项有什么差别?转台不成功的原因有哪些?
18. Can I get refund on my SIM card? SIM卡可以退回钱吗?
Registered SIM is impossible to get refund, only Unregistered FlexiSIM can be refunded according to Tnc
注册了的SIM卡是肯定没得退,如果有跟着步骤做,长达6个月,但是还是赚不到钱,可以找回自己的上线回收,只有还没注册的FlexiSIM可以根据Tnc退款。
Tnc:
Daily posting into groups, at least 30 groups, daily posting on WeChat Moments, and Facebook profile, at least 2 different posting per day, for 6 months, if failed to earn money, then only can ask for refund, or else, only one fourth of the price will be refunded.
每天Post宣传进群组,最少30个,每天Post自己的朋友圈和脸书,最少2个Post,每天不一样的Post,如果跟着方式做,长达6个月都开不了一单,才可以找回上线要求SIM卡原价收回,如果没有跟着做,却要求退款的话,只能以1/4的价钱回收,或找愿意收回的同行~
19. How Much is a new SIM? ToneWOW卡多少钱一张?
Normal Lite : RM12.50
Lindung Lite: Rm19.50
Lindung Pro: RM49.50
Lindung Biz: RM128
20. Where and how to Top up? 怎么样充值?
Anywhere as long as you can find Digi Topup! Ewallet Tng Epay, 711 99 Kk, Even online banking, if you're dealer, you can also use OTA Top Up Free Registration for ToneWOW Member Click Here
你可以去全马包括Sabah/Sarawak,normal有卖top up的店,还是可以去有E-pay的地方,比如7-11,油站,超市,外面进电话钱只需说加额Digi就可以了,Online banking Ewallet Grab Boost Tng 都可以, 如果你是ToneWOW 代理,你可以使用OTA 免费注册 点击这里
21. ToneWOW have KPI? ToneWOW 有业绩条件KPI吗?
Nope, you only need to Topup at least rm30 to earn money.
完全没有!你只需要每月进电话钱最少RM30就可以领钱。
22. What if I dont top up RM30? 如果我进电话钱不到RM30,会发生什么事?
Your commission will burn, and company will take all your money away~ No Refund.
你的佣金会Burn掉~ 不能上诉,也拿不回~
23. Where can I purchase ToneWOW SIM Card? 我可以在哪里得到ToneWOW SIM卡?
You can get it from your introducer/upline or through 0176382897 to order.
你可以向你的介绍人/师傅购买,或者向0176382897 下单
24. If I only want normal use can ah? Got what benefit? 如果我普通用这个电话卡罢了可以吗?有什么好处?
Of course no problem, you can collect points every month to exchange stuff, you can get free lucky draw of cash, car, houses, and even a Free Insurance!
可以,每个月有进到电话钱就可以了(每个月普通进RM10,RM20,RM30电话钱都可以)
**自己进电话钱还可以累计分数换东西,送上网配套,还有送保险等等 **
25. How to port in? 如何转台?
Get a SIM card from a ToneWOW agent, then double check you eligibility from "Here"
跟任何ToneWOW代理购买一张/代理配套,然后通过这里检查你是否符合转台 "这里"
26. How to introduce people? 什么方法介绍人?
第一,帮助他们得到Tonewow simcard
第二,帮助他们赚钱(教)他们注册成为会员在你的下面
第三,做4x4的技巧,我们会安排人放在你的下面
27. Im a introvert/shy, how to introduce people? 我很害羞,怎样介绍给别人?
Easy just follow our simple steps! and you can generate income in no time. No meet up, all only.
很简单,这个工作只需每天1-2小时网上宣传罢了,人家要自动会买卡。
方法,教学我都准备好了,只要跟着我的步骤就行了
28. I went to a store and i notice Digi SIm card is RM5/10, not RM100.50 not RM12.50 why? 我去店发现有RM5/RM10 的DIGI的SIM卡,而不是RM100.50 也不是RM12.50为什么?
Digi have 2 types of sim card, 1 is like normal sim card, maxis celcom digi, cannot earn money one, and another type is ToneWOW, can earn money, generate passive income!
DIGI simcard有两种,一种是普通卡好像 maxis / celcom / DIGI那样不能赚钱,一种是ToneWOW可以赚钱的sim卡。
29. I'm not clever, I dont have a laptop, can I do this business? 我不聪明电脑,没有手提电脑,只有电话,我可以经营这个生意吗?
Of course you can, as long as you have data/internet, you're good to go. 只要有上网地方就可以了,手机都可以做
Registered SIM is impossible to get refund, only Unregistered FlexiSIM can be refunded according to Tnc
注册了的SIM卡是肯定没得退,如果有跟着步骤做,长达6个月,但是还是赚不到钱,可以找回自己的上线回收,只有还没注册的FlexiSIM可以根据Tnc退款。
Tnc:
Daily posting into groups, at least 30 groups, daily posting on WeChat Moments, and Facebook profile, at least 2 different posting per day, for 6 months, if failed to earn money, then only can ask for refund, or else, only one fourth of the price will be refunded.
每天Post宣传进群组,最少30个,每天Post自己的朋友圈和脸书,最少2个Post,每天不一样的Post,如果跟着方式做,长达6个月都开不了一单,才可以找回上线要求SIM卡原价收回,如果没有跟着做,却要求退款的话,只能以1/4的价钱回收,或找愿意收回的同行~
19. How Much is a new SIM? ToneWOW卡多少钱一张?
Normal Lite : RM12.50
Lindung Lite: Rm19.50
Lindung Pro: RM49.50
Lindung Biz: RM128
20. Where and how to Top up? 怎么样充值?
Anywhere as long as you can find Digi Topup! Ewallet Tng Epay, 711 99 Kk, Even online banking, if you're dealer, you can also use OTA Top Up Free Registration for ToneWOW Member Click Here
你可以去全马包括Sabah/Sarawak,normal有卖top up的店,还是可以去有E-pay的地方,比如7-11,油站,超市,外面进电话钱只需说加额Digi就可以了,Online banking Ewallet Grab Boost Tng 都可以, 如果你是ToneWOW 代理,你可以使用OTA 免费注册 点击这里
21. ToneWOW have KPI? ToneWOW 有业绩条件KPI吗?
Nope, you only need to Topup at least rm30 to earn money.
完全没有!你只需要每月进电话钱最少RM30就可以领钱。
22. What if I dont top up RM30? 如果我进电话钱不到RM30,会发生什么事?
Your commission will burn, and company will take all your money away~ No Refund.
你的佣金会Burn掉~ 不能上诉,也拿不回~
23. Where can I purchase ToneWOW SIM Card? 我可以在哪里得到ToneWOW SIM卡?
You can get it from your introducer/upline or through 0176382897 to order.
你可以向你的介绍人/师傅购买,或者向0176382897 下单
24. If I only want normal use can ah? Got what benefit? 如果我普通用这个电话卡罢了可以吗?有什么好处?
Of course no problem, you can collect points every month to exchange stuff, you can get free lucky draw of cash, car, houses, and even a Free Insurance!
可以,每个月有进到电话钱就可以了(每个月普通进RM10,RM20,RM30电话钱都可以)
**自己进电话钱还可以累计分数换东西,送上网配套,还有送保险等等 **
25. How to port in? 如何转台?
Get a SIM card from a ToneWOW agent, then double check you eligibility from "Here"
跟任何ToneWOW代理购买一张/代理配套,然后通过这里检查你是否符合转台 "这里"
26. How to introduce people? 什么方法介绍人?
第一,帮助他们得到Tonewow simcard
第二,帮助他们赚钱(教)他们注册成为会员在你的下面
第三,做4x4的技巧,我们会安排人放在你的下面
27. Im a introvert/shy, how to introduce people? 我很害羞,怎样介绍给别人?
Easy just follow our simple steps! and you can generate income in no time. No meet up, all only.
很简单,这个工作只需每天1-2小时网上宣传罢了,人家要自动会买卡。
方法,教学我都准备好了,只要跟着我的步骤就行了
28. I went to a store and i notice Digi SIm card is RM5/10, not RM100.50 not RM12.50 why? 我去店发现有RM5/RM10 的DIGI的SIM卡,而不是RM100.50 也不是RM12.50为什么?
Digi have 2 types of sim card, 1 is like normal sim card, maxis celcom digi, cannot earn money one, and another type is ToneWOW, can earn money, generate passive income!
DIGI simcard有两种,一种是普通卡好像 maxis / celcom / DIGI那样不能赚钱,一种是ToneWOW可以赚钱的sim卡。
29. I'm not clever, I dont have a laptop, can I do this business? 我不聪明电脑,没有手提电脑,只有电话,我可以经营这个生意吗?
Of course you can, as long as you have data/internet, you're good to go. 只要有上网地方就可以了,手机都可以做
Last Update: 01.07.2021